Privacy Policy — Doctotalk

Privacy Policy – Doctotalk

Effective Date: 1st March 2026

Company: Kalasvi Cares (OPC) Private Limited

Registered Address: 1-17-91, Rangachari Nagar, Armoor, Nizamabad - 503224, India

Kalasvi Cares ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Doctotalk app and website (collectively, "Platform").

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information depending on your role (Patient or Doctor) and your interactions with the Platform:

1.1. Personal Information

Name, email, phone number, gender, age/date of birth, address.
Login credentials, account ID, profile picture.
For doctors: qualifications, registration number, specialty, consultation fees, work experience, and other details.

1.2. Financial Information

Wallet balance and transaction history.
Payment method information (e.g., UPI ID, card details, net banking details) stored securely via payment gateways.

1.3. Health Information

Medical history, symptoms, consultation records, prescriptions shared through the Platform.
Teleconsultation audio, video, or chat data.
By using the Platform, you provide explicit consent for the collection, storage, and processing of your sensitive personal data, including health information, for the purpose of providing teleconsultation services.
You further acknowledge and expressly consent that teleconsultations conducted via audio, video, or chat may be recorded, stored, or monitored for purposes including quality assurance, training, fraud prevention, and dispute resolution.

1.4. Device & Usage Information

Device type, IP address, browser, OS, location data (if permitted).
Platform usage logs, session duration, clicked links, preferences.

1.5. Cookies & Tracking Technologies

Cookies, pixels, and analytics tools to improve user experience and track app usage.

2. How We Use Your Information

We use collected data for the following purposes:

Service Provision: Facilitate teleconsultations, billing, wallet management, and prescription delivery.
User Support: Respond to inquiries, complaints, and provide technical support.
Communication: Send updates, alerts, reminders, promotional offers (with consent). Users may opt out of promotional communications at any time by using the unsubscribe option or contacting support.
Personalization: Recommend doctors, services, or content based on preferences and past usage.
Legal Compliance: Verify identities, maintain records for statutory purposes (e.g., telemedicine regulations, GST, KYC).
Fraud Prevention & Security: Detect and prevent unauthorized access, fraudulent activities, or misuse.
Analytics & Improvements: Analyze trends, app performance, and usage patterns to improve the Platform.
Doctor Data Usage: For doctors, collected data is used for profile verification, onboarding, compliance, and enabling consultations on the Platform.
Anonymized Data Usage: We may use anonymized and aggregated data for analytics, research, and service improvement purposes, without identifying individual users.

3. Legal Basis for Processing

For Indian users, we process data based on:

Consent: Consent obtained during registration or wallet transactions.
Contractual Necessity: To provide teleconsultation and related services.
Legal Obligation: Compliance with applicable laws, including Information Technology Act, 2000, and Telemedicine Practice Guidelines, 2020.
Legitimate Interests: Platform security, fraud detection, and service improvements.

4. Data Sharing and Disclosure

We may share your information in the following cases:

With Doctors: Your health details and consultation history for accurate treatment.
With Payment Processors: For wallet recharge, per-minute billing, and refunds (if applicable).
With Service Providers: IT support, cloud hosting, analytics services, or app maintenance providers. Your data may be stored and processed on servers located within or outside India. By using the Platform, you consent to such cross-border data transfers in accordance with applicable laws.
Legal & Regulatory Compliance: When required by law, government authorities, or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

5. Data Security

We use industry-standard encryption (e.g., HTTPS, SSL/TLS) for data transmission.
Sensitive information (wallet, payments, health records) is stored securely in encrypted databases.
Access to data is restricted to authorized personnel only.
Users must maintain confidentiality of login credentials and immediately report unauthorized access.
While we implement reasonable security practices, no method of transmission over the internet or electronic storage is completely secure, and we do not guarantee absolute security.

6. Data Retention

Personal and health data is retained as long as necessary to provide services and comply with legal obligations. Certain records, including medical records and transaction data, may be retained for a minimum period as required under applicable laws, even after account deletion.

7. User Rights

Users have the following rights regarding their personal data:

Access & Correction: Request a copy of data or correct inaccuracies.
Data Portability: Receive a copy of personal data in a structured, machine-readable format.
Withdrawal of Consent: Revoke consent where processing is based on consent (excluding necessary contractual processing).
Deletion: Request deletion of account and personal data, subject to legal obligations.
Grievances: Contact our Grievance Redressal Officer for any privacy complaints. Requests should be sent to: support@doctotalk.com

8. Third-Party Links & Services

Platform may contain links to third-party services. Kalasvi Cares is not responsible for privacy practices of third parties. Users should review their privacy policies.

9. Children's Privacy

Platform is not intended for children under 18 years. We do not knowingly collect personal information from minors.

10. Changes to Privacy Policy

Privacy Policy may be updated to comply with law, improve services, or for operational purposes. Updated policies will be posted on www.doctotalk.com/privacy-policy. Continued use after updates constitutes acceptance.

11. Contact Information

Company: Kalasvi Cares (OPC) Pvt Ltd

Address: 1-17-91, Rangachari Nagar, Armoor, Nizamabad - 503224

Email: support@doctotalk.com