Pharmacy Listing Policy

This Pharmacy Listing Policy ("Policy") sets out the rules that govern how pharmacies may apply for, obtain and maintain a listing in our pharmacy directory (the "Directory"). It applies to every pharmacy that submits an application, holds a listing, or purchases any paid listing tier. By applying for or maintaining a listing, you (the pharmacy owner or authorised representative) agree to comply with this Policy.

1. Eligibility and licensing

To be eligible for a listing, a pharmacy must:

• be a genuine, operating pharmacy business at the address provided;
• hold all registrations, drug licences, permits and approvals required to operate lawfully and to dispense medicines in its jurisdiction, and keep them valid for the duration of the listing;
• be operated by, or with the authority of, the person submitting the application; and
• comply with all applicable laws, regulations and professional standards governing the sale and dispensing of medicines.

We may require evidence of licensing or registration at any time and may decline or remove a listing where such evidence is not provided or cannot be confirmed.

2. Verification process

Submitting an application does not guarantee a listing. Applications are reviewed before they are published, and listings (including any "verified" status) are granted at our sole discretion. Verification, where offered, is a limited administrative review of the information and documents supplied by the pharmacy; it is not an audit of clinical quality, premises, or ongoing compliance, and it does not constitute an endorsement of the pharmacy.

We may approve, reject, request further information about, or defer any application. We may also re-review an existing listing at any time.

3. Accurate-information obligations

You are responsible for the accuracy, completeness and lawfulness of all information you submit, including business name, address, contact details, working hours, services, categories, descriptions and photographs. You must:

• provide only true, current and non-misleading information;
• keep your listing up to date and promptly correct any information that becomes inaccurate;
• upload only photographs and content that you own or are authorised to use; and
• ensure your listing does not infringe the rights of any third party.

4. Prohibited content and conduct

Listings and listing-related conduct must not:

• contain false, deceptive, exaggerated or unsubstantiated claims, including claims to cure, treat or prevent disease;
• advertise or offer prescription medicines for sale without the required authorisation, or facilitate the supply of medicines in breach of applicable law;
• promote controlled, banned, counterfeit, expired or otherwise unlawful products;
• include offensive, defamatory, obscene or unlawful content, or content that infringes intellectual-property or privacy rights;
• impersonate another business, or misrepresent affiliation, certification or endorsement; or
• attempt to manipulate search ranking, reviews or directory placement through dishonest means.

5. Promotion tiers are paid placement, not endorsement

The Directory may offer paid listing tiers and promotional placements (for example "verified", "featured", "priority", "premium" or similar). These relate solely to the visibility, position or labelling of a listing within the Directory. They are commercial placements and do not represent a clinical, professional or quality endorsement, recommendation or guarantee of the pharmacy by us. A higher tier or placement does not imply that one pharmacy is safer or better than another.

6. Payment and activation

Paid tiers and promotions are subject to the prices and terms shown at the time of purchase. Payment alone does not automatically grant or activate any benefit: paid listings and upgrades are activated only after our review and approval, and benefits are never auto-granted. Where a payment is received but the listing is not approved, or is later found to breach this Policy, we may decline activation or revoke benefits in accordance with the applicable terms.

7. Suspension and removal

We may, at our sole discretion and without prior notice, review, edit, suspend, downgrade or remove any listing or promotion — with or without refund where permitted — including where:

• information is inaccurate, misleading, fraudulent or cannot be verified;
• required licences or registrations are missing, expired or invalid;
• this Policy or applicable law is breached;
• we receive credible complaints or safety concerns; or
• the pharmacy ceases to operate.

8. Updates to this Policy

We may update this Policy from time to time to reflect changes in our services, applicable law or operating practices. The version published on this page is the current version, and your continued participation in the Directory after any change constitutes acceptance of the updated Policy.

9. Contact

For questions about this Policy, the application or verification process, or any listing decision, please contact us through the support or contact channels provided on this platform.